Dewan Advance Booking Conditions

  1. Booking Confirmation: Please pay your Non-Refundable Booking Deposit with amount equal or higher than security deposit amount or 50% of Total Rental Value; whichever is higher to secure confirmation of your event venue.
  2. Transfer, Postponement, and cancellation of bookings not allowed after payment.
  3. Refund of Security Deposit: Allow 7 working days after your event and call the office prior collecting your cheque.
  4. Alteration of Setting, event time extension beyond 11.30pm NOT Allowed without PRIOR written approval (>3 days before Event).
  5. Rates shown for One session only; Standard event time: 4 hours per session: 11am-3pm (Lunch Session), 7pm-11pm (Dinner Session).

Dewan Mutiara House Rules

  1. Decoration/Kitchen/Sound system setup must be completed within FOUR hours prior to event commencement, Dewan closes at 11.30pm, application of extra hours must obtain prior written approval from the management with surcharge.
  2. All in-house facilities must be used at all times as available. The management does not responsible to any failures of facilities provided by the Outsourced providers Last minutes order of in-house facilities subject to Availability at higher published rates.
  3. The use of nails, pins, staples, drills, double sided tapes, glue, or any other materials that may/or could damage or leave an adhesive residue on the interior/paint work is strictly prohibited.
  4. Dewan’s clients/tenant(s) sticking posters/flyers at common areas in the complex
    • No poster/flyer is allowed at the common areas without prior approval from JMB (Complex Management)
    • Use only Blu-tac or equivalent (recycleable sticky paste) which does not leave any traces on the wall to stick posters.
    • Any common areas dirtied by you (including traces of double-sided tape or adhesive tape) is subject to cleaning charges of RM200.00 imposed by JMB, which will be deducted from your security deposit.
  5. Usage of Passenger Lift is prohibited for event set up, decorator/caterer MUST use the CARGO LIFT at the loading bays(s) for all loading & unloading of AV equipment, decoration materials, cooking utensils, foodstuff, etc.
  6. Dewan Facility accessable by the Non Registered decorator/caterer/sound & light service provider/event organizers is chargeable at RM200 per usage (Registered panel exempted).
  7. Smoking is strictly prohibited within the halls, lobby, common areas, lifts, and all air-conditioned areas.
  8. Decorators/caterer/sound & light service provider/event organizer must submit their respective registration form obtainable from the office. All service providers must complete and submit this form with accompanied certificates; copy of NRIC of the responsible person(s) at time of the event at least 5 days prior to the date of event. (Registered Panel(s) Exempted)
  9. Non compliance to house rules subject to deposit forfeitures; denied entry & subsequent blacklist from future usage of halls.
  10. Dewan Mutiara will not be the responsible for distruption of facilities due to power failures, and/or any distruption caused and beyond control of the management of Dewan Mutiara.

Notes:

This is a brief version of Dewan Mutiara’house rules, the comprehensive copy of the house rules is available for viewing at the office. Dewan Mutiara reserves the right to amend the house rules from time to times as required without assigning reasons what so ever.